Shipping Policy
FREE GROUND SHIPPING!
GUARANTEED DELIVERY TERMS
Bumpers.com does not guarantee delivery times and cannot refund shipping charges/fees when late delivery results from events beyond our control. These reasons include delays from the unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
UNDELIVERABLE OR REFUSED SHIPPING TERMS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, if they are not picked up from the freight carrier, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 2 week to be sorted and processed. Package(s) that are returned for any of the above reasons will be subject to a shipping charge. The shipping charge will be assessed at point of refund based on the original shipping amount incurred by Bumpers.com.
MISSING/RECEIVED WRONG ITEMS
Please report any missing or incorrectly shipped item by contacting us within 7 days (1 week) of your delivery date. In the case a replacement product was sent, Bumpers.com will send you a FedEx shipping label to return the product back to us. If the original item is not returned within 14 days, the customer will be responsible for the cost of the replacement item that was sent.
If your order is not delivered to your address as expected from the shipping company, please contact us immediately. Our team will contact that shipping company and prompt a claim on your order to be started. This process can take 7-10 business days to be completed and the results of the investigation will be sent to Bumpers.com for review and for the next steps in replacing your order or discussing other options in the event a claim is denied by the shipping company.
DAMAGED ITEMS
We package all item(s) by the guidelines set forth by the shipping company. In case of a damaged item please contact Bumpers.com within 7 days (1 week) of the delivery date. We will reship the damaged item(s) after the damaged claim is processed with the shipping company. Please keep all packaging materials for damaged shipments. In some cases, we may request photos of the damaged item and packaging, please send all photos to CustomerService@bumpers.com. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item. If the original item is not returned within 14 days, the customer will be responsible for the cost of the replacement item that was sent.
Returns Policy
If you need to return a product, please contact us within 14 days of delivery. Any item(s) with a delivery date greater than 14 days will not be accepted. Bumpers.com reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock. Some products can’t be returned – see the list of non-returnable products below.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in a resalable condition. If any component(s) of a returned item is missing, the return is subject to a less than full refund, the deducted amount is at the sole discretion of Bumpers.com. If you received an item(s) that is damaged or defective, please visit our CONTACT US page. Bumpers.com reserves the right to refuse any item(s) that have been returned under false pretense.